Customer Service and Sales Representative

Customer Service and Sales Representative 

Valley FiberCom is currently taking applications for the open position as Customer Sales & Service Representative, which will remain open until filled. 

This position will report to our Customer Service Center in DeSmet, SD. 

Essential Job Functions 

• Promotes and sells services to new and existing customers. Increases the sale and use of company equipment and services by implementing adopted marketing plan and strategies. 
• Maintain customer records. 
• Provides customer service by assisting customers with billing inquiries, new service requests, service plan changes, disconnects, reconnects, and service questions and concerns. Accurately completes appropriate paperwork for service plan changes and disconnects. 
• Completes credit checks on new customers. 
• Receives payments from customers, posts payments to appropriate accounts, prepares bank deposits, and issues receipts as requested. 
• Performs a variety of day-to-day customer billing activities and preparation of various billing reports. 
• Verifies directory listings prior to printing the new directory. 
• Remote trouble ticket resolution and trouble ticket creation. 
• Performs daily database customer information changes. 
• Processes all PIC change requests and mails customer a letter stating change and charges. 
• Performs all other duties assigned by management. * 
• *These tasks do not meet the Americans with Disabilities Act of 1990 definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job. 

Knowledge, Skills and Abilities 

• Knowledge of telecommunications technology, products, and services. 
• Knowledge of marketing and sales practices and principles. 
• Knowledge of computer-based records management. 
• Skill in operating various office equipment such as personal computer, various software programs, calculator and telephone systems. 
• Skill in oral and written communication. 
• Skill in persuasion techniques. 
• Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner. 
• Ability to match customer needs to company products and services. 
• Ability to organize and prioritize multiple work assignments. 
• Ability to maintain confidentiality. 
• Ability to follow written and oral instructions. 
• Ability to work with frequent interruptions. 
• Ability to pay close attention to detail. 
• Ability to locate and correct discrepancies in data. 
• Ability to effectively function as a team player. 
• Ability to maintain a positive attitude. 

Education and/or Experience 

• High School diploma plus two years of office or business-related experience preferred. 

Job Location 

DeSmet, South Dakota 

Please submit cover letter and resume to [email protected] 

This institution is an equal opportunity provider and employer.