JOB SUMMARY:
Under the oversight of the Operations Manager and the Data Center Supervisor, the Data Center Technician is responsible to provide professional services to our internal and external customers. Duties this role performs include administration, maintenance, installations, testing / troubleshooting, plus monitoring functioning of assigned networks and systems used by Range staff and external customers. Key responsibilities are to ensure a high quality of service with company and customer data use and access, and support company stakeholders with any technological needs that arise. This role is expected to perform frequent travel for delivery of services.
ESSENTIAL DUTIES AND RESPONSIBILITIES AND EXPECTATIONS:
- Equipment Monitoring and Resource Coordination.
- Provide Division Preparation, Planning and Maintenance.
- Maintain and remain in compliance with industry standards when working with power systems, equipment, and software.
- Support other departments with service orders, network design, and troubleshooting as needed.
- Traffic and Bandwidth analyses.
- Maintenance and Testing.
- Serve as a customer support team, patiently listen to customers to understand their concerns and interests.
- Teamwork.
- Customer Service Driven.
- Performs various other IT related functions and duties as assigned.
MINIMUM QUALIFICATIONS (EXPERIENCE/EDUCATION): (A combination of demonstrable years’ experience and applicable alternative training(s) may be considered in lieu of the following qualifications).
- Successful completion of Technical School, a 2-year / associate degree (in Electronics, Telecommunications, IT / Networking, or a similarly related field of study preferred), OR the following experience under bullet (i).
- Three (3) years of successful work experience performing telecommunications’ related functions.
- Typing skills to be a minimum of 50 words per minute (50 wpm), with an 85%+ accuracy rate.
- A valid, state issued, and insurable drivers’ license.
- Preferred: Completion of one or more of the following certifications:
- Calix Access Equipment
- Metaswitch MCT (Class 4 or 5)
- CompTIA Network+
- Nokia Optical Network Certification (ONC)
- Cisco Certified Network Associate (CCNA)